Our commitments

To provide our customers of all ages an entertaining, unique and educational experience while focusing on safety, human, visitor satisfaction, value for money and respect for the environment.

Visitor satisfaction

All the Group’s employees share the same objective: providing visitors with fun, entertaining moments as a family. Visitor satisfaction is above all dependant on a quality welcome and a safe, easy visit.

Park teams are attentive to visitors’ needs before, during and after their visit. We consider all information requests and comments in a process of continuous improvement. We are also committed to providing our visitors with the best advice possible for their holidays or stays near our parks.

Customer experience

Our aquariums, animal parks, amusement parks and water parks are friendly places where all our visitors can be entertained, amazed, learn and have fun.

For a successful visit, we are committed to offering our visitors experiences full of emotions, discoveries and sensations. Our greatest reward is the smile of our visitors, children and adults alike.

Proximity management

The men and women who manage the Group’s parks enjoy both independence and proximity management from the Senior management. This proximity management system is also employed by the park Managers with regards to their permanent and seasonal teams.

All employees receive an induction course and are trained in providing a good welcome to our visitors.

Environmental responsibility

Due to the vary nature of its activities, the Looping Group is committed to an eco-citizen approach which is supported and applied within its parks. Our teams are attentive to reducing energy and water consumption as well as waste production on the sites.

The well-being of the animals, respect and preservation of natural areas in the parks are also indicative of our commitment.